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                                                       Mago Flooring Product Delivery Policy

 Delivery Timeframe

  • Standard Delivery: Mago Flooring offers a standard delivery timeframe of 7-15 business days for all orders. This period begins once your order has been processed and dispatched from our warehouse.

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  • Processing Time: Order processing typically takes 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

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Shipping Methods

 

  • Shipping Carriers: We partner with reputable shipping carriers to ensure your products arrive safely and on time. Depending on your location and the size of your order, we may use carriers such as UPS, FedEx, or DHL.

  • Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We strive to offer competitive shipping rates for our customers.

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Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment. This allows you to monitor the status of your delivery in real-time.

  • Tracking Updates: You can also track your order through our website by logging into your account and accessing the order history section.

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Delivery Conditions

  • Delivery Locations: We deliver to residential and commercial addresses. Please ensure that the delivery address provided is accurate and accessible.

  • Signature Requirement: For security purposes, some deliveries may require a signature upon receipt. If no one is available to sign for the package, the carrier may leave a notice with instructions for rescheduling the delivery or picking up the package from a nearby location.

  • Failed Delivery Attempts: If a delivery attempt fails, the carrier will leave a notice with further instructions. It is the customer’s responsibility to follow up with the carrier to arrange for redelivery or pick up.

  • Delivery Delays: While we strive to meet our 7-15 day delivery window, unforeseen circumstances such as weather conditions, carrier delays, or logistical issues may impact delivery times. We will notify you of any significant delays as soon as possible.

  • Missing or Damaged Items: If your order is missing items or arrives damaged, please contact our customer service team within 48 hours of receipt. We will work promptly to resolve the issue by arranging for replacements or processing a refund as necessary.

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International Shipping
Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authority. These charges are not included in the shipping costs.
International Delivery Times: Delivery times for international orders may vary depending on the destination and customs processing. Our standard delivery window may be extended for international shipments.

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 Contact Us
Customer Service: If you have any questions or concerns about your delivery, please contact our customer service team at info@magoflooring.com or call us at 617-297-7696. Our team is available Monday to Friday, 9 AM to 5 PM, to assist you.

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